Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives Manage and direct operations to ensure targets, service level agreements and corporate objectives are met Oversee the process of determining whether or not to pursue litigation in collecting delinquent member accounts;

Plan the research for and development of specialized risk assessment scopes Collaborate with management and personnel to optimize risk assessment scope development Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities Gather and synthesize data; present conclusions and offer risk mitigation, remediation and proces

Plan the research for and development of specialized risk assessment scopes Collaborate with management and personnel to optimize risk assessment scope development Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities Gather and synthesize data; present conclusions and offer risk mitigation, remediation and proces

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Lead the development of comprehensive design systems and documentation to craft clear, concise and effective content that can be scaled across products. Create, maintain, evolve and socialize voice and tone style guides, UX content guidelines, and other self serve materials. Serve as the career manager for growing team of UX Copy and Content Designers by way of leadership

Lead the development of comprehensive design systems and documentation to craft clear, concise and effective content that can be scaled across products. Create, maintain, evolve and socialize voice and tone style guides, UX content guidelines, and other self serve materials. Serve as the career manager for growing team of UX Copy and Content Designers by way of leadership

Provide support to assigned department; may work on small projects or portions of larger projects Support business strategy and initiatives within the business unit and/or across the organization Assist and collaborate with various levels of staff to accomplish tasks/assignments Perform research and data analysis; may include quantitative and/or qualitative analysis Maint

Provide support to assigned department; may work on small projects or portions of larger projects Support business strategy and initiatives within the business unit and/or across the organization Assist and collaborate with various levels of staff to accomplish tasks/assignments Perform research and data analysis; may include quantitative and/or qualitative analysis Maint

Administer and document basic account activity and execution per NFFG process and procedures and FINRA, NASAA, SEC regulations Conduct periodic review of accounts to communicate account status, explain activities and keep clients aware of new offerings Develop a beginning pipeline of internal/external referral sources in compliance with Navy Federal policies and procedure

Analyze subpoena documents received and compare with existing Navy Federal records to identify impacted member account(s) Identify, research, and interpret applicable Federal and state laws pertaining to request received Analyze information requested to assess scope; ascertain appropriate resources to efficiently obtain records Escalate high priority and high risk request

Analyze subpoena documents received and compare with existing Navy Federal records to identify impacted member account(s) Identify, research, and interpret applicable Federal and state laws pertaining to request received Analyze information requested to assess scope; ascertain appropriate resources to efficiently obtain records Escalate high priority and high risk request

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Develop product portfolio strategies and multi year roadmaps in collaboration with key stakeholders in a product oriented operating model. Lead architecture design sessions, document current / target state, transition architectures and make suitable recommendations for future state direction based on evolving industry best practices and practical considerations around Nav

Lead the Analytics Center for Enablement partnering with data scientists, data engineers and product managers to deliver BI and Analytics solutions. Set the strategic vision and technical product roadmap for BI & Analytics, ensuring alignment with partner teams and business objectives. Work with product teams and business users to understand and address their data and ana

Lead the Analytics Center for Enablement partnering with data scientists, data engineers and product managers to deliver BI and Analytics solutions. Set the strategic vision and technical product roadmap for BI & Analytics, ensuring alignment with partner teams and business objectives. Work with product teams and business users to understand and address their data and ana